On 03/23 i was at the car wash in my car and while going through the automatic wash, the vehicle behind me that had no persons in it because of Jackson's full detail service where they send the vehicles in alone had rolled into my vehicle. Causing me to get a severe whiplash.
After getting out of the wash I reported it to one of the employees who then went to get Matthew the manager on duty at the time. While another employee by the name of Kayla, admitted that the vehicle did roll into mine. The other owner of the vehicle was unaware of the entire situation due to it having the full service and it being unoccupied. Matthew unprofessionally addressed the issue by laughing and saying the vehicles only go less then 1 mph in the wash and couldn't have cause that much pain.
He was unwilling to provide any documentation to report the incident. He didn't want to give any information out and said to write down my name and info so the next time I come back, I would receive a free detailed wash.
Matthew failed to comply and eventually said he contacted his district manager by the name of Rob and failed to provide Rob's number . He said any damages or injuries that I sustained would be paid for by the car wash.
Please at all costs, avoid this place. Not worth your time or money.