I really do not understand the bad reviews. I ate here twice while in town (once for lunch and once for breakfast) and each time the staff was friendly and efficient. Food was really good, too!
I also like that you can get a Macallan 18 neat for $24 versus in the other restaurants and bars inside Mandalay at $68. So stop in and get your Mac 18 here versus elsewhere so you can have nearly 3 for the price of one. ;)