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  • I had heard great things about this hotel, but was severely disappointed in the state of the hotel and the way we were treated by the staff. The casino floor was clean, but the hallway on our hotel room floor was a disaster. There was garbage left in the hallway for days at a time (we stayed for a week). This was sort of surprising as we encountered our housekeeper multiple times-- she did a fantastic job with our room and was very friendly! When we first entered our room, we had burnt out lightbulbs, cabinet handles that were only halfway screwed into the cabinet doors, and only 1 of the 3 phones in the room had a dial tone. We would wake up in the mornings and our headboard would be hot, as if there was a heater behind it. Unfortunately, our AC did not work in the bedroom, only in the outer room, which was nearly unbearable in the June heat. Any time we called down to the front desk to ask about getting our AC fixed, the staff treated us like children and gave us the run around, never sending anyone to fix our AC nor find us another room. We were also harassed by salespeople anytime we walked across the casino floor, trying to lock us into booking rooms for next year. It is difficult to remain polite towards unassuming salespeople after the 50th time you're asked to come back-- especially when you're having a terrible stay. The deal being offered made the hotel seem desperate and tacky, as if scrambling not to go broke. Also, the pool was really gross. And, word of warning: there is NO WIFI. You can't even purchase it daily. Although, if your room is close enough to one of the neighboring hotels, you can sometimes pick up their wifi. I had intended to work during the downtime of our trip, but was not able. It's 2014, Luxor, pull it together!
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