If I could give them a negative score I would. I waited over 2 1/2 Flipping hours to be told they couldn't do anything. When you first walk in you check in at the front counter- the lady at the front checked to make sure I had the necessary documents for me to renew. When my number was finally called ( granted they called other people that were signed in after me before me) ... I was told I didn't and there's nothing she can do about it. I am so Flippin pissed because I don't have the freaking time like anybody else to do this again!!! No wonder people take forever to go to the DMV and renew their license!