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| - *I wrote this review in 2013. When i clicked :"write a review" just now yelp asked me if i wanted to "finish my review," providing me with the complete review that you'll see below. I thought I had finished and posted this in 2013! Anyway, as I re-read my review & I remembered the nightmare that was delivered to me, courtesy of this company, I felt strongly that sharing my experience might help someone else avoid a similar experience. Yelp will probably bury it anyway.
I am pregnant & didn't want to impose on friends to move me. After calling around & receiving an emailed quote, claiming that, with the $69.99/hr flat rate there would be "NO ADDITIONAL CHARGES WHATSOEVER," I chose Valleywide Moving Company to move my 2bdrm condo to my new home (about 15miles away.)
When soliciting the quote for my move, I informed the woman (who speaks with a strong accent) that I was moving from a 2-story condo, with a front door that was up a half a flight of stairs. I asked her if I had to break down and wrap my bedroom set, to which she assured me I would not have to lift a finger.
She responded to my request for a quote with an email advising me of their ala carte menu (that charged individual set fees for fuel, mileage, stairs, furniture breakdown, etc.) but recommending their $69.99/hr Flat-Rate for the move I was describing. The flat-rate price assured me of no additional charges whatsoever, according to her email.
The movers were scheduled for 9-10 on Saturday morning, but I received a call asking me to reschedule to 8-9am arrival. Great. Earlier is better, i thought.
On Saturday - at 1:30PM (!) - an older, not-brawny looking man with a limited capacity for American English arrived, accompanied by a younger man, who appeared to be less than eager to exert himself in any way, let alone a move that included him having to lift and carry furniture up and down a flight and a half of stairs.
Immediately upon entering my condo, the older gentleman began complaining about the job. He seemed to be trying to communicate that I would have to pay more than what I had agreed to.
The job was too large for just the two of them, he said. They'd have to have more help. (perhaps he didn't realize that more men would get the job done all that much quicker, which would, ultimately, result in my paying less at the end of the day, if, indeed, the written promise of no additional charges whatsoever was true.)
BULLET POINTS:
* pregnant
* requested quote 4 move incl. 1.5 flights of stairs & furniture:brkdwn+setup
* rec'd ala carte list of charges & flat-rate, hourly quote (recommended4my job)
* accepted flat $69.99/hr based on their written promise "no hidden charges whatsoever"
* 2movers arrived 4.5 hours late.
* 1st words from them re more money "whatever quote or promise U received in writing was from the owner, not from us (the movers)"
* i called the company, the movers went2truck; i assumed they were going2wait for the outcome of my telephone conversation and/or have their own discussion w/ofc on the fone.
* the truck pulled away.
* the woman on the phone put me on hold as she called her crew.
(at this point i assumed they were turning the truck around or something)
* she came back on the line, reporting that she was unable to reach them & she'd continue trying & call me with an update.
* i called her later, only to be told that she hadn't been able to reach them.
Long story short, this company refused to provide the service that they had been hired to provide. Not only did they not help ease the stress level for their customer, they added to & increased that stress level to a seriously dangerous level, given my delicate condition. The stress that was caused solely by my dealing with this company could have put my life and the life of my unborn baby at risk. And it was all because they didn't want to work, and they didn't want to honor their written promise of "no additional charges whatsoever."
No alternate solution was offered by their office. My last conversation with the heavily accented woman on the phone (when i called her, after not hearing back regarding the status of the disappeared movers) ended with another promise from her to call me as soon as she was able to reach her crew.....maybe she's still trying to reach them. gosh, i hope they're okay.
(my friends helped my husband move our stuff the next day. thanks for nothing, valleywide moving)
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