This is a tough review to write since I enjoyed my hamburger but they definitely have some kinks to work out before I would become a regular.
When we walked in we were a bit confused since the menu was not posted anywhere. While we looked at a printed copy someone came out to turn on the TVs that normally display the menu. The girl who took our order kept asking the guy turning on the TVs for help which meant he had to walk all the way around the counter and back several times. We arrived just as they opened so I was surprised one of the many people standing around didn't help instead. Sadly the milkshake maker was not working.
After we sat down the fries and onion rings we ordered came out pretty quickly. The burgers were several minutes later. I loved the fries and onion rings which were both well-seasoned. Unfortunately the hamburgers were not as flavorful as I would have hoped and overwhelmed by cheese. The tomato and lettuce were a good portion. Contrary to other reviews I thought my double burger and half my boyfriend's small fries (with a couple bites of onion ring) was more than enough for lunch.
Someone came around to bus tables and clean up trash as we went and she was super friendly. I also saw her refilling people's drinks so they didn't have to go to the soda machine.
The first visit was a bit of a mixed bag so we will probably go back in a few weeks and hope that some of the details get worked out.