| rev:text
| - So my husband and I were just at this place few hours ago. Initially, our experience was good, our server was on top of her job; refilling our drinks, constantly checking on us, ensuring that we have all that we need until I was ready for my dessert. I went to the ice cream section, I was excited looking at all the flavors, some I want to try but I'm not sure what the flavors were. Then, suddenly the pastry guy named WILLIAM asked me what I want (at this time he was doing something, while talking to me). I responded that I want some ice cream(I answered him nicely). Then he replied with a sarcastic tone saying, "I want to know what flavor you would like, that's what I want to know(with a sarcastic grin)" he said. Then I answered, "I'm actually, waiting for you to finish what you're doing so I can ask you."(I didn't feel comfortable talking to him from afar hence, I didn't want to sound screaming, I was actually being polite to wait for him until he was finished what he was doing). And this is the response I got from him: "Well, IF YOU KNOW HOW TO READ ENGLISH THEN YOU WOULD KNOW WHAT FLAVOR YOU LIKE(with a very sarcastic tone)." And he just kept on talking, saying, "And if you don't know how to read English then that's a problem." He just didn't know when to stop talking. It was too late for me to realize that there were labels on each flavor. I honestly did not see them since my full attention was on the ice cream, deciding on what I want. I was so upset upon hearing his response. I could not contain my emotion. And he had the guts to tell me to have a Great day? Was he serious? I was offended, degraded and humiliated. He had no remorse at all. He never apologized. I was in tears when I reached our table. My husband asked me what happened, as well as the server. Immediately, the server called the manager after seeing how upset I was.
The General Manager, Grit Koppetz came and talked to me. She took the time to listen to my concern. She was very professional, respectful and pleasant the whole time. She definitely provided an utmost, quality customer service. And she did apologize for him. A very sad reality. Mr. William should have apologized. I wonder where William was when they had training on how to provide a quality customer service?
To answer your very judgmental comment Mr. William, Yes, I do speak, read, write and understand English. I do have a bachelor's degree and currently practicing my degree here. I'm a Filipina by the way. Maybe that's where the source of your judgment came from. Because I look somewhat different to you? You judged me of my ability to read English over an ice cream.
When you send a customer home crying, something must be very wrong. I hope this will be looked into. I give 5 stars to our server and the manager. I salute you both.
Moreover, I have been a regular customer of Aria buffet. However, after this incident, I'm dubious of coming back.
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