Not only they have bad customer service over the phone..they employees aren't any better...I was helped by a male employe (whose name I don't remember) who treated me as if I was a leper or had a contagious disease. The flotation bath was OK, I can relax in my own bathtub with hot water and Epsom salts ( in the comfort of my own home) and with all the towels I need. I may not float but I won't be spending a wad of money. I found really crappy that they give you just one towel and nothing to put on the floor after the bath..the floor gets very slippery because the feet are wet with the gooey water...so after the relaxation you may end up falling flat on your tush or even worse, breaking a bone..and in the dark, since the light switch is away from the cabin and cannot be seen...Will I come back to have another "amazing experience" at this spa?......you can guess my answer....