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| - If I could give a 0 I would. I went in a few months back because my headlights were dim and I wanted to change them out for brighter ones. I didn't quite know which bulb was meant for my vehicle due to my dealership giving me one answer, online searches giving another, and stores a third. I went in and asked one of the guys if they knew, they weren't sure so they wanted to take one of my bulbs out which I was hesitant in doing since the space in my car to take out bulbs is too small and requires you to take the light housing out, but I agreed reluctantly anyway. So this kid comes out to help me, looks like he's 17-18 which was a giant red flag for me; I didn't want some high school teen messing with my car. So the kid goes and tells me he will take the light out and I say ok. He opens my hood and unscrews the cap but accidentally removes my blinker light, he puts it back in but now it no longer works for some reason. He takes it out and puts It back in and the light still stays broken (keep in mind it was functional before). Now he starts messing with the headlight and manages to take it out, we in turn confirm the bulb type. He then struggles to put it back in and I tell him it's fine leave it but he keeps messing with it suggesting he'd like to jam a screwdriver in there to put it into place. I say no. A half an hour passes with him messing with my headlight, not being able to put it back in, so I tell him to stop so I can leave and have my dealership do it since he obviously doesn't know what he's doing. So then he starts taking my whole headlight housing out and at this point I become extremely reluctant and tell him it's fine, I don't need to do this I'll have my dealership fix it. He states no, he has this, he will fix it. He continues pulling on my light (my light is screwed to the bottom so you need to take the bumper off to get it out) and then all of a sudden a loud plastic breaking sound comes from my light. I immediately tell him to stop and just leave it alone. He does finally. He puts a few screws back in to secure my light back into place but my light at this point is sitting funny at an angle because he broke a clip under it that holds it in place. I literally came in with a functioning vehicle and left with a broken light bulb, a broken blinker bulb, and a broken clip causing my light to sit unevenly. Why in the world would you hire kids to do this job?! I don't trust anyone under 30 touching my car, they're inexperienced and only THINK they know what to do when in reality they know nothing!
I called the manager the next day and he offered to reimburse me once it was all fixed out of my own pocket. I mean I don't mind doing that but really it should be them paying for it from the get go. I have since repaired the damage and It has cost me 150; this shouldn't have happened, all I wanted was to change my headlight bulbs for 30-40 bucks but instead spent 3x more to repair damage to my vehicle because some kid was trying to play mechanic.
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