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  • I would give this store 5 stars for furniture and price. I would give this store 1 star for customer service, with the exception of Liz, who was the only person who seemed to be able to help us and answer questions. So, I rounded it up to 3 stars. This store has well-priced contemporary furniture. Their showroom and warehouse are quite cramped, however, so keep that in mind. We couldn't fit our compact stroller through the first 5 feet of the store, so anyone with mobility issues would have a time perusing their selection. While we loved the price and selection here much more than other stores around time, and we went to MANY stores, the customer service left a lot to be desired. We worked with Liz primarily. She was fantastic! Everyone else we encountered in person and on the phone seemed to brush us off. Once I went in there with a our infant to look at fabric samples. Liz was busy with another customer and instead of getting us the samples from the company, the other employee (who was doing nothing) wanted us to wait until Liz was finished. After some time, and after our baby started crying, he finally went to their office to grab the sample book. The whole thing could have taken 5 minutes and instead it took 30. In the end, we had to custom order a loveseat and chair. However, whenever we called to check on it no one would seem to help us unless we spoke with Liz. Different people would try to explain away delays to get us off the phone rather than just doing some simple investigation/asking. The delivery date was pushed back a week and we waited hours after our delivery time slot with several phone calls to the store to figure out what was going on. When we called to see where the delivery truck was two different times both people that answered gave us contradictory answers or telling us it was "on it's way" when it clearly was not. Finally it came out that the delivery drivers had confused two deliveries. No big deal, but I don't need to talk to two people obviously giving me a line trying to cover their butts.
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