| rev:text
| - Inefficient.
I didn't think so many things could go wrong with a car rental, until I tried picking up a 2011 Corolla here. The location is really big and a good amount of selection, but the problem is, they have only 2 people working at the main counter. They also had 3 remote agents (webcam with a live person somewhere offsite), but I don't think they could do anything useful... like handing you keys.
I probably waited in the main line for about 45 minutes. It seemed like everyone ahead of me never rented a car before. I think the Hertz agents were spending roughly 10-15 minutes per group. To piss me off more, there were a group of girls, wasting everyone's time by flirting with remote agent. Really ladies? He's probably somewhere in Arkansas and he's most likely not going to meet you four up for drinks tonight. Shut yo' fugly trap and move so people behind you can check in.
By the time I reached the front of the line, one of the Hertz agents that was directly traffic told me to go downstairs. What I didn't understand was why this traffic agent couldn't help check people in? I'm pretty sure standing in line is a universal concept the everyone understands. I'm pretty sure we would continue standing in an orderly fashion without her help. Useless!
Anyways, I get downstairs and I have to wait another 15-20 minutes. They had 4 live agents there, but again, people flying into Phoenix have never rented cars before. It literally took me 2 minutes to decline all insurances, sign my paperwork, and get directions to my car.
The car that I was assigned to was all scratched up. No worries. I documented the scratches, made notes, and took some pictures. While I had the car, I noticed multiple problems with the car. The car had trouble starting up and there were issues with the power steering. Pretty big issues for a 2011 car.
I probably wouldn't rent from Hertz again. It took way too long to get in and out of there. When I dropped off the car, there was no one there to greet customers. I was one among 5-6 parties waiting to turn over our rentals. It took about 15 minutes until someone came over to help.
I'm pretty sure I wouldn't rent from Hertz again. Maybe it's just this location, but there's too many other options out there for them to treat customers like this.
About my Credentials:
One of the things I looked forward to growing up was turning 25. When you become as old as me, car rental companies will waive the "underage" drivers. I love driving rental cars because it gives me some variety and a break from driving my Accord. As a tip, always check the internet for coupon codes. Book before you roll up, because you'll save a lot more money that way.
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