Severely understaffed with stylists who vocalize their displeasure with the hours they're working. A 30-minute wait time because mom and her 4 kids (under 6) slip in the door just ahead of me. The waiting area becomes reminiscent of a Chuck E. Cheese's with toys constantly banging and kids complaining. I had enough of the environment after about 15 minutes and left. The $2 off coupon was enough to get me in the door long enough to discover this isn't a place I'd ever return to.