Two days after my review I received a call from Marcel asking and apologizing about the incident, which I greatly appreciated. It says a lot that they actually take the time to review patrons feedbacks because after all in a town full of competition, your loyal customers and positive raves can be your biggest allies. So long story short, I accepted his apology and told him we would give it another try.
Last night we were back, service improved dramatically. The garlic fries and bleu cheese burger is a must try. Overall we had a much favorable experience this time, except for a few minor glitches and attention to details.