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| - I live around the corner from Del's. Their food is good, though I'd probably trade a little less quantity for a little better quality, but overall it gets the job done when you're craving Italian.
The issue with Del's is the service, and I don't mean the waiters & bartenders. The hardworking servers at Del's go above and beyond to keep the clientele happy. Unfortunately, the owners (specifically, the daughter of the owner) are on such a power trip that they ruin the experience of customers in favor of friends.
In one incident, the bartender was unable to let us know when last call was, because the owners kept telling her to "close. no, stay open, we have people coming" for which the bartender was profusely apologetic and accommodating, closing and re-opening our tab.
In another instance, the daughter of the owner chewed out a group of servers in front of 20-30 customers for not holding an outdoor table for over an hour so friends could bring their dog to dinner while 1) there was a long line to eat outside and 2) I'm pretty sure dogs aren't allowed inside of patio areas that serve food.
We have also, on numerous occasions, tried to order take-out, which has never been entered into the system when the owner's daughter takes our order, causing us an extra 20-45 min wait. Additionally, each time she asks to seat us, she wanders away and forgets us, requiring a waiter to stop serving to help out.
Essentially, I believe Del's could be wildly successful, if only ownership would step adsde and let more competent management handle day-to-day operations.
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