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http://www.openvoc.eu/poi#funnyReviews
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  • Don't stay here! Worst service I have ever had! I made a reservation over the phone three weeks prior to my stay. Everything seemed ok at first, prices weren't bad, the girl helping me was nice and quick. She even repeated back to me all my info to make sure everything was perfect. (My reservation was from 7/20-725) When I was on my way to the hotel I called to let them know I was on my way and to confirm my reservation. Nothing changed so I was at easy. In the morning on the 24th I saw my bill taped to my door which I thought that was extremely unprofessional. I was running behind schedule so I just took a glance at the bill. On the bill I was only being charged to the 23rd, I thought that was strange so I made it a point to go to the office and ask about it. About an hour later I got a very rude call from one of the ladies in the front desk asking me why I haven't checked out yet. I explained to her it was because I don't check out until the 25th. She told me that her paper work says that I extended my stay so I asked if I could speak with her manager. Her manager was beyond rude with me and told me my reservation ended and she had already gave away my room so I had to get my stuff and get out before the end on the day. I asked her if maybe she can at least change my room but she repeated that there is nothing I can do, all her rooms are booked and I need to get my stuff out of my room. I continued to call their 800 number to see what they can do because I had no place to stay that night. The first representative listen to what I had to say then put me on hold for ten minutes then hung up on me. So I called back. The second representative told me I was right and my reservation was still to the 25th but there was nothing he could do for me and if I wanted to resolve the situation I would have to settle it with the hotel. About five minutes later the hotel called me and told me that they decided to extend my stay for me( like they were doing me a favor!). When I got back to the hotel my room key didn't work anymore so I went to the office and talked to the manager (It was a different manager than before). She gave me new room keys, a water bottle and told me she would comp one night for my inconvenience. I'm still furious! Without a doubt the worst stay I have ever had anywhere! That was one of the most stressful day I have ever had! I will NOT be returning!
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