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| - Hate having to leave a bad review anywhere, but I have to in hopes of saving someone else the experience we had. I rely heavily on Yelp reviews when deciding where to eat. 4.5 stars? Really? My only guess is that they have their 13 reviews from family because they've only been open a month and there's no way this restaurant would get that. Not only was the food not good at all, but to top it off this was the worst experience I've had anywhere in a looooooong time. It's nothing personal- I mean the service was pretty bad but it wasn't like they were outright rude. It was just more like they had absolutely zero personality, no friendliness or even knowledge of the menu. If that was the only problem I had then I'd still give them 3 stars, BUT it was only the tip of the iceberg. Where do I start? There was a short brown curly hair in the bean dip, not found until it ended up in my kid's mouth. So gross. Wanted to leave right then as I have no tolerance for that kind of nastiness, but I didn't want to be rude and tried to tell myself it was a one-off thing. I got halfway through my food when I saw a hair hanging off my plate. As if that wasn't bad enough- we got the bill and realized they had charged us for so many extra things that they never made clear would be extra. Would you care if the food was actually good, but to be charged extra for a meal that we didn't like or even want to stick around long enough to eat was just beyond terrible. I asked if the fajitas would come with guacamole and she said "I don't know but I'll bring you a little side". Low and behold- it's on the bill! She asked what kind of meat we wanted in our entrees and named off chicken, carne asada, etc. No additional price is listed on the menu nor did she mention it, but carne asada upcharged on the bill! They kept asking us if we wanted more tortillas for our fajitas so we finally said yes as they kept coming back and asking. Yup! Extra charge on the bill! (Didn't even use them as we were pretty grossed out by this point.) Halfway into our visit a man comes out from the kitchen area to ask if it's our first time there and says "welcome". That was the one show of decent customer service, but unfortunately it only added to the bad experience as he was dripping in sweat- literally looked like he just jumped into a swimming pool. We are only guessing he's back there cooking and most likely sweat is dripping off him and all over the food. I'd say that was the final straw, but it wasn't. The final straw was all of us feeling really not well after we left. Thought maybe it was in our heads due to all the disgusting things we experienced, but no- my kids have started getting upset stomachs in the hours since we left. I should have left at first sight of the initial hair in the bean dip. Hoping my kids get over their illness fast and that my husband and I don't follow suit. I feel yucky, but can't tell at this point if I'm disgusted or getting food poisoning like my kids. Either way- one things for sure- I wouldn't recommend this place to my worst enemy. I want to support local businesses and especially ppl just starting out, but I can't care enough to do that when they obviously don't care about their patrons feelings or (more importantly) health. If you're not going to have good service or decent food, by all means at least provide a minimum level of cleanliness so ppl don't get sick. Stay far away!
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