Staff is pretty friendly. We had fun with no issues. It's a bit of a throwback to the 80s, reminds me of my childhood. Only reason I didn't give it 5 stars is that it's a bit old school or not too updated & still sells the typical junky processed carnival food. Not great for kids under 5, cuz skating is a bit hard & dangerous. I sent my 3 year old to the park with my husband after realizing it was way too advanced for her & they graciously refunded her cover charge.