This location is the worst Whataburger I have ever experienced!! Sunday evening around 6pm and the place is a hot mess. Drive-thru doesn't move for 20 min so we decided to go inside. Whoa - what a colossal mistake. The guy takes our order and 30 min later still hasn't even given my boyfriend his shake. He asks the cashier about our order and the manager comes over but they have no clue. So at this point, they have the opportunity to make it right and they still get our order wrong. The lemon pie literally crumbled in my hands and had 0 filling (so basically I'm guessing that was supposed to be lemon). Terrible service and the food was mediocre.
Sadly, someone from the drive-thru line came in while my boyfriend was waiting because the staff screwed up her order too.
To top it all off, rather than refunding the order, the manager put a note on the receipt and said "your next meal is on us." Why the heck would we ever come back?!?!
To the guy who decided to send me a message about my review...seriously?! That's beyond weird to send me a message defending the service and food quality. They had two chances and still screwed it up. Whataburger is a great spot normally and I've eaten at them all over the country. However, this location is not. I hope they improve but I will never go back to this location to tempt fate.