Ok...I have been to the one in SF - many times like I was a disciple, I have even been to one on a cruise ship...this place needs love. Let's not kid anyone, I suspect this is a franchised shop so the folks working here are probably passing the day to get gas money or out of the heat. The cook (who you can see) either needs anger management or perhaps needs to be hidden from view. I get the fresh burger press it flat Schtick but making it almost paper thin by using both hands to crush this poor burger was over the top. Then throwing buns around - first on the grill then the wood prep counter was a nice touch but his Opus was slapping the cheese down like it offended him was my favorite part. Getting the order wrong was only the appetizer for this lovely experience. JR - if the shakes don't look like your ads - take the ads down. Eeeesh