I've been to this location two times and will NEVER go again. I was there before the dinner rush so service should have been quick, yet I had to wait 10-minutes just to place my order. There was no effort by the counter help to fill my order. In fact, after waiting another 20 minutes, the crew person informed me that they were out of the items I ordered and would have to wait at least another 10-minutes for them to cook up a new batch. I thought this was fast food!
The manager was clueless, and clearly had no handle on inventory and ensuring they always had all types of chicken available (and to think I was there just before the dinner rush). The manager also seemed to make no effort to ensure the entire crew was up to speed on providing customer service and doing all aspects of their job.
The manager issued a cash refund (she didn't know how to refund the original credit card transaction) and tried to "fix" things by offering me a free 3-piece chicken tender meal which I took, but I did not wait around for my order.