There is a difference between the staff working the eye exams and the retail side. On the eye exam side, they are extremely friendly. They even alerted me on a recall on my previous disposable contact lens brand from Cooper Vision and recommended Acuview Oasis. I love the trial contacts, Im ready to switch to Acuview. I was ready to sing the shops praises until I got to the retail side. I approached one of the sales associates and her attitude switch was on. Watch out cougar town! I asked for pricing on Acuview and she acted like I was bothering her. I then asked about rebates and she pointed me back to the exam side and said or you can check on the internet. She was extremely rude. Im not sure if I'm going to be ordering my contacts from them when I have my follow up. I guess since I was doing over $400 in business between the contacts and the exams, they were doing me a favor?!!?? Im reporting them to my insurance company VSP. Thumbs down.