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  • It was my first time at Bookers on Oct. 24, 2010, and I wanted to let you know how my experience was. It was a birthday party for a friend. There were ten to twenty of us throughout the night. We are predominantly restaurant and bar staff, therefore we know how to behave. Firstly, the food was fantastic, and came out quickly. Our server seemed very nervous when we were only a table of ten, and increasingly nervous as more people showed up. I assume large crowds are a big part of bookers, but I felt like we were overwhelming her. However, she was attentive and friendly the whole night, just a little nervous. At one point, when there were four servers/hostesses helping deliver drinks, two of them ran directly into one another, and broke a beer bottle. No big deal, it's a restaurant, beer bottles sometimes get broken. Some was spilt onto a woman's jacket at another table. At this point, a manager on duty came over to pretty much 'scold us'. He said there had already been one MAJOR ACCIDENT, and that there are REGULAR PEOPLE trying to have a nice dinner. He spent the next fifteen minutes talking with the table whose jacket was spilt on, pointing towards our table, and apologizing. A server spilt a drink, and we are made to feel responsible? He apologized profusely to them, and didn't so much as come over to our table for the rest of the night. Instead, stood by the hostess stand pointing towards our table, and complaining. There was no doubt about it, he was not happy we were there. I was embarassed. We were all embarassed. It is such a nice restaurant, newly renovated, with great food. It's a shame that we were left with the distinct impression that we were somehow a nusiance, rather than a welcomed guest. I was pretty surprised by the whole experience, and wrote this e-mail to the general manager, word for word, and got no response. All I wanted was some acknowledgement for the manager's rudeness. Who knows, maybe my letter went to the exact guy I was complaining about.
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