My family and I have been with Dr. Hatch since 2007, but ever since he retired and the new dentists came in, it has been an underwhelming experience. My parents left first, I decided to stay to give them a chance and I liked my hygienist. I quickly learned the hard way by staying. I was lied straight to my face. I asked to have them NOT to do X-rays on me because I had them done less than one year ago and I didn't think my new dental insurance would cover it. The x ray employee said I must have it done. I insisted I did not want the X-rays done, she insisted that I need them done and if my insurance turns out not covering them, it will get waived. That is the only reason why I let her. I just wanted my teeth cleaned without x rays, but that was not possible? My boyfriend (who I referred there before the dentist change) said he had a similar experience. The front desk lady wanted to charge me for the x rays when I was done, but I told her what the x Ray technician said to me and the front desk lady said she will get that taken care of. Now I am getting a bill 8-9 months later over $100 for those X-rays. I left a message on their machine. Waiting for a reply back. I will let you yelpers know how they respond to this. Hopefully they will stick to their word.