their customer service is great, as far as the rave about their burgers? well I'm giving them 3 stars. They were average, nothing special. Just a bigger patty with overloads of toppings. The bread was really fragile and fell apart as soon as you take a bite. So a bit messy. I'd say better than a fast food burger, like Carl's jr or jack n box, but not better than IN N OUT! plus they cost 3x more expensive than IN N OUT.