Employees have hygiene issues. Last week I went in there and the kid working the register wiped his nose with his hand, didn't wash his hands, put on a pair of gloves, then rubbed his hand through his greasy hair, and made my sandwich. I nearly flipped out - I took the sandwich, walked out, threw it in the garbage and emailed Capriotti's. I explained the hygiene issue in a nice email and the company never bothered to respond. Oh well. I threw away $10. Never go back again.