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| - By far the worst customer service I have ever experienced, ever!
Today I decided to stop in and get my dog some Christmas gifts, I decided that my dog needed some shirts, lots of treats, and toys. I got into the line and even though it was Christmas Eve, I kind of expected the cashier to be a little less rude and at least smile. But nope, I was incorrect, apparently since he chose to work in the customer service industry which he knew would require him to work on Christmas Eve, he still let everyone know that he was completely over his work day and did not care about anyone in line, he made absolutely NO eye contact, would not crack a smile when you tried to have a conversation so I just stared off into the grooming area. That is when I noticed this woman grabbing this poor dog by it's facial hair extremely tight, so tight that the dog was trying to get away from her. She continued to try and shave under the dog's jaw but the dog kept squirming to get away. So the groomer decides hold tighter onto the facial hair and almost pin down the dog in a way to prevent it from getting away from the clippers. I to look at the customer behind me and her mouth was wide opened as she also stared in horror at how the dog was being ABUSED. I then asked her if she was witnessing what was going on and she said that if that were her dog she would go right in there and say something. I told her that I would also do the same thing; meanwhile, the groomer just kept pulling on this poor dog that was clearly terrified on how it was being abused. The guy behind the register asked what we were talking about and as I began explaining what was going on the groomer decided to finally give the dog a break because she noticed us staring at her, so she picked the shacking dog up and moved to another area and just sat there. The guy behind the register briefly looked at the grooming area and then told me my total, did not show me where my bags were just told me to have a good day. I had to collect my 98.00 worth of dog items amongst a ton of returns. and walked out. I decided that the poor dog needed someone to stick up for him so I went back into the store, I immediately walked up to an employee and asked for a manager, she told me to go to the over crowded registers and ask for one, they would help me. Once the manager was called I was shocked to see that it was the guy on the register that rang me up. I explained what happened, he literally laughed in my face and told me he would review the tape and pretty much dismissed me and my concern for the abused dog. He told me that he did not witness what happened because he had a line full of people, which was a lie, he had me and the lady behind me who also voiced her concern about the abuse. He told me that he would review the tape and then walked away from me. I went out to my car, grabbed my 98.00 purchase and returned it, I was so upset that he seriously did not care, he eventually walked up to me, informed me that the lady's name was Theresa and she did nothing wrong, he stated that she would be more than happy to come and explain to me that she did nothing wrong and while I waited in line, she gave me constant evil glares. The dog was still squirming and she called over a guy who pinned the dog down on the table so that she could finish grooming the dog. The customer behind me explained that she was not happy about how the dog was being treated either. But Jeremy came back up to me gave me a number with 3 extra digits. He would not get away from me and kept telling me that nothing was wrong with how the dog was being abused.
I will NEVER shop at PetSmart again, I am not going to tolerate animals being abused and no one defending them. I actually went immediately over to PetCo, of course I paid more for almost the same items but to me, I am not going to give money to a company that is completely ok with the mistreatment and abuse of animals!
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