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| - I have filled prescriptions at Shopper's Drug Mart for most of my life, and have had some really great Pharmacists. I have a condition that requires a few medications and can be complex. I also deal with multiple specialists prescribing, which means that doing my due diligence at the receiving level is really, really important to prevent dangerous overlaps. I changed my Rxs over to the Queensway location after moving into the area, but am seriously debating switching to a less convenient location and having to walk much further (I don't drive) just to avoid having to deal with one.
I cannot guess how many pharmacists or technicians work here, because every-single-time I call or visit I am served by a different person. That would be fine if they left decent notes for each other but because they don't I am constantly re-explaining things over and over to generally impatient and snappy people. There also seem to be a lot of less experienced people on staff, so that when I have questions (simple or complicated) I frequently have to wait to speak with someone else (or wait to get a call back, etc.). I expect someone to be able to answer simple questions like "Can I fill this Rx today?" if they are picking up the phone.
I am left doing a lot of legwork that I don't usually have to do. Last week there was an issue so that they could not fill a prescription for me. It was before the long weekend, and I was told not to expect anything to happen until Monday, which was fine, except when I asked whether I would receive a call when they were ready I was was given a blank stare and told "I will write your number down, but probably not". Points for honesty, I guess?
Personally, I want to recognize the pharmacists at my pharmacy, to have people who are just a tad patient and knowledgeable so that I can make sure I'm managing my prescriptions properly. This location does not offer any of that, so unless you really have no choice I would head up to Bloor near either Royal York or Runnymede instead.a
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