Firstly when you walk in the door no one greets you and you stand there like a dummy. I saw this happen with a few people who walked in after us. We made an appt for a pedicure and still had to wait 15 minutes past our appt time to get seated. They do not have enough help for a busy Saturday afternoon. The water was REALLy hot at first, then when they dropped that soaking tablet in the water my skin started to burn. The pedicure was average, she cut my big toe nails too short, now they hurt when I put shoes on. When the person next to me finished and left, they just sprayed the tub quickly and ran the water. Did not seem very hygienic. The drying table does not have a fan, just a 40 watt fluorescent bulb. Only went there because I had a gift certificate. Won't be going back.