I have been to Osaka several times and every time has been a pleasure, except for this last trip. My Son and his Wife and I went there at my request because of my previous experiences that I had. This time was not the best. We arrived slightly before dinner rush. We ordered drinks and took a moment to figure our appetizers. No problem. We ordered and they were delivered in a reasonable amount of time. Appetizers were good. Then we waited a little longer than we thought reasonable. I admit it took a while for us to get our order together. When we did order the dinner crowd had arrived and was fairly busy. After we ordered we did see others getting their orders before we did even when they were seated way after we were. Once our was in it was over an hour before it was served. During our wait my son decided he wanted a beer and saki. He had to go to the bar and order. I can not complain about the food! It was great! This is the first time that the service was bad. Still recommend unless, I get another service like the last.