Something has gone really wrong here.
I lived in Beverly Hills for a long time. The Grand Lux at the Beverly Center is a 5-star restaurant...therefore, it is staffed with only the finest servers and hosts. The servers at the Beverly location are trained to know the menu by heart, give recommendations, and even engage in conversation to make the dining experience more memorable. This location at the Palazzo has none of that. Yes, the food is still really good like at the Beverly location, but the service just plain sucks.
They always forget to bring out the free bread that all the Grand Lux and CheeseCake Factory locations ALWAYS provide for free.
The servers don't even say anything and even seem like they have difficulty articulating words in their heads. I know places like WalMart will hire mentally disabled people because the government pays them to do so, I have recently come to the conclusion that this place does the same thing.
I know that the Cheesecake Factory owns the Grand Lux and that the Grand Lux is supposed to be their high end restaurants, but in my opinion the Cheesecake Factory is far superior in food and in service. I recommend going across the street to the Cheesecake Factory at the Forum Shops, it has much better customer service and food.