I go to this Picture People ever month for my infants for the first year. Since I've had two babies back to back, I've been there once a month for almost the past 2 years! Joe is my favorite. He is always helpful and friendly. He gets the best pictures out of my kids. We always request him. Some of the other photographers are underwhelming, but you can count on Joe. Overall customer service is a 8.5 out of 10. Not bad for the price. If you work it right and use the coupons and membership, you can get alot of photos for not that much.