As much as I love smaller cafes, I'm still a diehard Starbucks drinker - and having worked for the company my expectations are quite high.
I've always had mixed feelings about this location. I do not use drive-throughs and much prefer to go into the store to order my beverage. However, at this location I'm clearly in the minority. There is an extreme focus on drive through service leaving customers who choose to get out of their car feeling ignored. This has always left a bitter taste in my mouth as all customers should be treated equally regardless of their ordering method. I do not appreciate standing at the till without acknowledgement while drive-through customers whiz by.
On the other hand, I've also had occasions of exceptional customer service including having my drink refunded as they did not have what I ordered and being served a more expensive beverage at no cost.
Ultimately, despite the sometimes questionable (lack of) speed, the beverage quality is consistent and the service always comes with a smile. I continue to return to this location (and get out of my car to order) when it's on my way for a solid cup of coffee in Oakville.