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| - The only reason I was able to give Ocotillo two stars is because the food and drinks are delicious.
Let's jump right into the reason for the poor rating, my boyfriend found a piece of GLASS the size of a pea in his cocktail.
Following finding the piece of glass in his cocktail, I immediately got up and went straight to the bar. I explained to the bartender how scary this is and if he would've swallowed it he could've died. I mean, it was a chunk of GLASS! She offered him a free drink and no apology...um what....
I told her I'd like to speak to the manager. She didn't realize I was following her as she went to find her manager. My shoes were a bit tall so I was about 15-30 seconds behind her. When I walked up, she was mocking me and doing a full on impression of me verbatim of what I said directly to her manager. I've never felt so disrespected. I don't feel like I was out of line for calling out a giant piece of glass in a drink. As she was talking smack about me, I kindly interjected, "I'm standing right behind you." She looked mortified. At this point she stormed off.
The manager agreed with me this was a big deal and took care of our tab. Mind you, I would've been more than happy to pay my tab if my boyfriend wouldn't have almost swallowed a piece of glass. I've been to this restaurant many times, have never complained and had a wonderful experience.
It gets worse though! I went back to my table, which was a group of 13 and also positioned right next to the bar this girl is working at. She CONTINUES TO TALK SMACK about me and my friends. Not just for a few minutes for the next hour that we were there. She was literally talking about me to the patrons sitting at the bar. I would've left but it was one of my best friend's birthday dinner and I wouldn't dip on her due to this mean girl making me feel uncomfortable.
I've never had a waiter/waitress/bartender make me feel uncomfortable and threatened until now.
To really put a cherry on top, when our party was leaving she sardonically screeched "Have a nice night!" If anyone else would've said it, I know it wouldn't have been rude. I knew she was just trying to get one last dig before we left.
I really don't understand what I did to her to deserve her going out of her way to be mean to me and my friends. We're actually nice people who just wanted to have a good time.
I've been telling everyone Ocotillo is the best new restaurant in Phoenix. This is the entire reason our party chose Ocotillo for my friend's birthday dinner. The food is fantastic and the drinks are even better. Sadly, after being disrespected and feeling threatened by this girl I do not think I will be returning anytime soon nor recommending it to anyone unless they want to be heckled by a rude bartender.
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