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  • It takes an instant to ruin an reputation. Indeed, that happened yesterday at this Oregano location. My son and I stopped-in for lunch yesterday. I'd no sooner sat down when I heard the crowd of tables around us gasp aloud; My son was lying on the floor. His stool's metal leg had folded backwards as the weld just snapped after he was seated. The fall was so fast that it barely registered what'd happened. I picked him up and we started checking his body for injury. I was going to film the stool's 'mechanical failure' but somebody immediately removed the stool. Refocused on my son we went directly to the bathroom to check his body for injury. We came back and sat down. The gentlemen sitting next to us made the half-hearted comment "free pizza for life". Using an above-conversational voice and in front of the staff who were working behind the bar I replied, 'I'm surprised we haven't seen a manager yet.' Minutes later the manager arrived. He asked about my son and would later give us a business card and took my son's name, age, my name and contact number. While we aren't the kind of people looking for opportunities to take advantage of businesses, it still wasn't lost on me that the manager never offered to comp our meal, approximately $25. The manager offered nothing considering that the only reason my son ended-up laying on their floor was due to their equipment failure. He was and remains sore and more than just a lil embarrassed. We'll see how my son feels upon waking. But my perception of Oregano's has definitely change and with perfect reason. As some people wonder why sue happy individuals take advantage of a system; I'm reminded that people rarely ever do the right thing w/o being compelled... *update 2-11-2017 The manager mentioned above did call today several hours after this original posting. He asked about our son and apologized stating, 'that he got busy having every intention of picking-up the meal'. We must now provide him an address to do so...
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