| rev:text
| - CKBR partially remodeled our master bathroom due to a leak we discovered in the shower.
Initial sales call went very well and we made follow-up appointment to get details and sign a contract. That meeting was a bit rocky - they didn't really remember our bathroom and couldn't find pictures. They also would not provide a breakdown of cost. Despite some uneasiness in that meeting we signed the contract because our bathroom was unusable.
We had to wait over 4 weeks for CKBR to start our job. The only time we received timely communication during this time was in regard to payment. This held true throughout the job. Once our job started there were nothing but problems. These were the 3 major areas we had issues with CKBR:
1. False Advertising - On their website and in the initial meeting we were assured that their "over 50 years of construction experience" would be put to good use so we wouldn't have to worry about things. Their website and in our meeting they said they would supply drawings of the space we could approve. No such drawings were provided and we did not approve anything prior to the start date other than vague contracts and change orders. The only rough sketches that were in our file had the dimensions of the old bathroom. They said they utilized an online communication tool and that each trade would post photos there as they completed work. NO photos were ever posted. The only thing they used this communication tool for was for messages/emails and the calendar which wasn't always up to date.
2. Poor Management - We hired CKBR because we did not want to manage our job, but in the 8 weeks (NOTE: Job was only supposed to be 3-4 weeks and there were no big surprises) that they were working on our bathroom we did all of the managing. Here is a list of some, not all, of the mistakes that occurred due to poor management: trades not showing up and no one at CKBR knowing; plumber at our home until nearly 10pm without them knowing; often they had to ask us who was sent from a specific company; the glass guys showing up on the wrong day twice; tile crew showing up and not knowing it was a second story bathroom. It was difficult to get a hold of Chad (for us and for trades completing the work). As a result many questions went unanswered and mistakes were made. We would like to note that we were the ones who had to catch all of the mistakes and bring them to the attention of CKBR. Management from CKBR was only on site when there were problems. We told Don we expected a project manager to be on site at least 2x/week. He said that wasn't the way CKBR does it. He directed us to Jenny in the office as the primary contact. Jenny did her best to try to remedy the situation, however she didn't have the information necessary. For instance, Jenny did not even know that it was a second story bathroom, she had never seen our bathroom in person, etc. In fact, when our job was "completed" no one from CKBR management had been on site for over 3 weeks.
They had a hard time providing simple things like a list of subcontractors and license numbers, updated invoices, information on credits or changes, etc.
3. Poor Workmanship - They built the pony wall for our shower incorrectly and in the wrong spot creating a domino effect for the the vanity, mirrors and lights that can never be fixed; the urethane grout they sold us was used incorrectly by tile installers and left terrible residue all over the brand new tile, areas left ungrouted; shower floor tile is uneven and was left unsealed; installing a vanity prior to properly finishing the baseboards they installed; scratching the new marble countertop; leaving debris in our closet and stray nails in our bedroom (which could have been very harmful to our young children); no or min protection on new flooring.
When they were "done" with the job, the bathroom was still unusable. We spent 1-2 weeks trying to clean the residue, finish grouting and sealing the tile. We are left with bathroom that looks okay if you don't look too close. It is not the bathroom, nor the experience, we envisioned or expected.
When CKBR was notified of some of the lingering issues and that we were unhappy we received no response. This is unprofessional to say the least.
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