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  • Since uniformity is probably the most important goal of fast-food restaurants, I usually see no reason to review them unless a particular location stands out and should be recognized for something. I mean, a Big Mac technically should taste and look the same anywhere, and if there are slight variances that does not warrant writing a review for that particular location (again, unless that location offers something superior to other fast food restaurants of that brand). So this review is a little shout out to the Burger King at Union Hills Drive and Cave Creek Road in Phoenix. I was there on a Sunday evening and business was slow. I saw 3 employees in the dining room area. One of them was the cook and the other two were counter workers. Both of the counter workers were a cut above compared to most fast food workers ... they really seemed to enjoy working with people. I ordered the Whopper Barbecue Burger, which I had not tried before. I was able to see the cook prepare the burger while I waited (I could only see hands, not a face, so I don't know which gender the cook was). I have seen that sight many times before and it is obvious that fast food is fast because it is thrown together in the minimal amount of time ... and usually looks it. The person making my burger was assembling it like it was being prepared for him/herself and his/her family. He/She placed each piece carefully centered in place, finally topping it gently with the top bun and wrapping it with the care he/she would use for a wedding present. When I opened the sandwich to eat it, it looked like a billboard ad for Burger King. In addition to taste and smell, the way food looks is an important part of its sensory appeal. In some small way I believe this sandwich actually tasted better just because it looked so good. I didn't see a manager around, so extra kudos go to this young staff who took the responsibility to provide a quality product along with great customer service.
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