IGNORE THE BAD REVIEWS! This place is under new ownership, and they are amazing. I attended the 4 hour CCW class at Ben Avery, and I learned a lot. I am a novice shooter, and I learned a lot. They are great with newbies, but even the experienced people in my class seemed to enjoy it. One lady was really struggling with the shooting portion of the day, and the instructor was awesome with her. Really took the time to help her and not make her feel bad. I want to say his name was Ken, but my paper said James. I'm awful with names, but whoever taught the 3/26/16 class at 0800 was amazing. 27 years on the Phoenix police dept and it showed! He also has a masters in Education, which also showed.