Friendly staff and they have a convenient online booking system. You get a nice shampoo and wash before the cut and a wash after the cut as well. You also get a head massage at the same time.The hairdresser, Kaoko, seemed to take a lot of care in doing the job right and asked how I wanted it cut several times before key points (e,g cutting off bangs, choosing clipper size) which way too many hairdressers do not do. Lastly, you get a hot face towel at the end. Just an extra comfort I guess. My only complaint is the whole thing took an hour and for a man's hair cut I think that's pretty long so make sure you have a lot of time. The prices are on par for the area.