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| - I have been to this particular location of 168 sushi at least 6 or 7 times in the last year, so I can confidently say there has been a steady and startling decline of service, food, and customer service. The last time I went was an experience that has made me never want to set foot in ANY of their other establishments.
Our table had to send back three items (the vegetarian pad Thai that that tasted awful, the general Tao which was deep fried or fried to a point it was rubbery and was not even warm, and calamari tempura that was deep fried rubber) and each time we received no apology, no explanation, or any sort of remorse you should receive from waitstaff under this situation.
As we sat there finishing up what what left of the food we could stomach, both me and my friend started to feel sick so we headed to the bathroom. (Note that it was around 9:30 and they closed at 10:30) As we approach the bathroom, I saw a gentleman with a mop and mop bucket but I did not see a sign for wet floor so as I got near the threshold my feet slipped from under me and I landed on my lower back and right elbow. My friend said she could hear the impact of my body hitting the floor. Embarrassed and not waiting to see if I was hurt I got up and rushed to the bathroom.
Once inside and calming down, I started to feel a pain on my right side from my lower back to my neck, and my elbow was bleeding from a scrape.
Once we returned to our table, still not feeling well, my other friend called for the manager to inform them of the incident and the poor quality of food. The manager literally walked away then came back and asked what had happened again. He ask if there was a wet floor sign and I said I didn't see one and my friend who had gone to the bathroom with me said it was more in the dinning room and the server who was mopping was standing in front of it.
Now I understand that there was a sign but 1) it was in the dining room not the hallway, and 2) it was still AN HOUR until closing and they were mopping a floor that become SERIOUSLY slippery when wet when there were still customers inside.
The managers way of trying to appease us was giving me a mere 8 dollars off my bill and to inform me to "pay attention and look for a wet floor sign"
Their staff and management are not trained AT ALL on how to deal with customers. They don't even speak to you.
Don't go to this location. Terrible service, subpar food, lousy customer management.
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