rev:text
| - Normally I have to give BWW a good review, but today was another story. I met a group of friends to watch the Cardinals play and to have lunch and libations. I meet here regularly with a group of 6-10 friends and we usually experience good service. Today, as usual, we had good service, but ther was a twist. I THOUGT we were leaving and my ride wanted to run an errand, so I stayed behind with a couple of friends while the errand was completed. Over the period of 1 1/2 hours, I ordered 3 beers. When I requested my (2nd) check, I was charged for 5. I informed the server of the discrepancy and was told that "the video would be reviewed and my ordeer would be revised, if necessary". I was later advised that management didn't have time to review the video and that 2 beers had been "comped" and that from now on, I would have to "pay as I go". Well, that's all fine and good...except that I only ordered 3 beers and I wasn't "comped" anything. I asked to speak to the manager. He showed up, was polite and cordial, but insisted that because I was the only one ordering Michelob Ultra (in the entire establishment), that I had ordered 5 and was being comped...further, he stated that "we can't be comping beers for everyone, so you'll have to pay as you go from now on".
I've been a BWW customer since 2009...this is the FIRST time this sort of thing has come up, so I'm hardly a scammer. I would think they would take my record into account when making such judgements into account, but evidently not.
Our group participates in happy hours and sporting events on a regular basis and we enjoy an atmosphere where good service and value are are a must. Moving forward, I will not be patronizing BWW for these activities.
|