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  • Horrible customer service displayed by Vanna the shift manager. I came here on Thursday and arrived shortly before 7am. No one was up front when I entered, so I stood there awkwardly for about 3 minutes before Vanna came to take my order. No smile, no greeting, just "know what you want". I placed my order and moved to the register. Vanna came to the register a few minutes after making mine, and another patrons bagels (and running to the back about half a dozen times). She shoved the bagel in my hand and mumbled something about needing to get her till. So I'm standing there with the bagel, my credit card, again waiting on her. Customer service was awful. A million things could've happened that morning to create a hectic start to the day, but the customer shouldn't know it. A shift manager should be friendly, inviting, and quick, or at least apologize if there are obvious issues. Too bad she didn't get the memo.
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