rev:text
| - I gotta give this LensCrafters five stars because they were so helpful on my last few visits. Kudos to Rose who was really friendy and helpful. I came in on Friday and I think there were two other customers in the store. I immediately started browsing for frames and Rose came over to greet me. She let me browse in peace and if I needed anything, she was only a few feet away. I ended up getting two pairs of glasses. I used my vision insurance which Rose was able to look up right away. She told me the cost on both pairs and how much the insurance covered.
The next day, on a Saturday afternoon, I came back to pick up my glasses, and the place was packed! I did have to wait but it wasn't too bad. Rose, once again, assisted me. I tried on both pairs in the store and I thought they were fine, but when I got home I realized I was not too happy with one of the pairs. And since I paid a fortune for them, I decided I should exchange them for a pair I will absolutely love. So the next day, I went back to do an exchange. At this visit I was helped by another sales person who was also very nice and friendly. I found new frames and the exchange went smoothly.
Just remember that when the store is busy you might have to wait a little bit for some help, but once you get someone to help you, you'll get great service!
|