I attended a free self defense seminar which was a lot of fun. After the self defense seminar I got a phone call from Jessica offering to let me take a class for free and since I was in the self defense class they also offered to let me become a member of the gym with no contract. I went to the class and decided to sign up. I told the person signing me up that I was part of the self defense seminar and was offered a no contract membership.
I eventually ended up canceling my membership. Since I thought I was not under a contract I did not have any concerns with leaving the gym after a few months. When I canceled my account the person who took my paperwork gave me a copy and said that if I got charged again to come back with my receipt.
Fast forward to the end of the month where I got charged two separate fees. I called the UFC Gym and asked why I was charged twice when I canceled my membership. The staff member informed me that I got charged for a contract cancellation and for the last month of the membership because I did not give them a month's notice. I informed them that I was offered a no contract membership and the staff member told me that whoever signed me up did not sign me up for the no contract membership and that there was nothing he could do. The staff member also stated he would call me back but he never did.
Communication between staff definitely requires major improvements. If I was informed I would be forced to pay for another month because I did not provide a month notice I would've changed the cancellation date to a month from the date I provided on the paper. Also, when I am offered a no contract membership I expect that to be validated when I sign up for a membership.