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  • I've traved Southwest my entire life without issue. I'm not a picky flyer, so things people complain about, I don't really care about. I only care about safety and respectful neighbours on the plane. I had to cancel two flights for the first time in my life for circumstances that were beyond my control recently. Events that I was flying to got cancelled and that was the only reason for my travel. I called SW to see what to do and they told me I have flight credits that I could use up until the year anniversary of when I originally purchased and as long as I booked prior to that date, I could use those credits. Great. The cancellation and time of expiration were only a few weeks apart, mind you, so I didn't have a lot of time. So as the date got closer to my first flight credit being ready to expire, I called to book travel. Then I was told I had to FLY, not 'book' prior to that date. BIG DIFFERENCE, OBVIOUSLY. I wasn't going to be flying anywhere in the next week, so I got royally jipped. Then they said they could give me a voucher for a 6 month extension that I could use. Great. Got the first voucher, and it's $100 less than the amount of my flight. Called again to report the obvious typo, only to find it wasn't a typo, and that is policy. Another MISCOMMUNICATION by SOUTHWEST. Nobody ever informed me that it would be $100 less. So I got jipped twice, because of them. After countless phone calls and emails and each telling me to contact the other, a supervisor finally called me back 15 days later only to repeat their policies and that he wasn't going to right their wrongs, which is why they get another 1 star review on Yelp from me. That isn't customer service. They messed up on more than one occasion and have no intention to make it right. Won't be flying SW ever ever again. That isn't how you treat a longtime loyal customer. Thanks for nothing!
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