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  • They arrived on time and found the problem, but gave us an estimate that was double what homewyse.com estimated would be fair, including two hours of labor. We went with it anyway so that we could have our water back. It took the Pure Plumbing man about an hour to complete (part was $60, labor $300). Still, okay because we went into it knowng we were being overcharged. However, when the garage flooded shortly after he replaced the balance pressure valve, we were a little shocked. Turns out the improved water pressure ruined the old water heater -- something the plumber might have mentioned, eh? Pure Plumbing returned, they assessed the problem and said we could get their elite water heater installed for $1500. When we said we'd think about it, they got on the phone like true car dealers and talked to "the boss" who said the lowest they could go would be $1350. When we still said we had to think about it, the plumber said, "Well, what would you be willing to pay?" Yuck. If money is no object and you don't mind a floating price, and unexpected follow-up repairs, use them. As for us, never again.
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