I am usually a very positive person and try to see the best in any customer-business relationship. However, this hotel was literally the worst hotel experience I had in a very long time. After confirming my reservation and having a printout of the confirmation for weeks, I arrived at the hotel only to be told that "we oversold and we have no room for you". I came in 10 minutes after the start of check in so that did not make sense to me. The front desk staff just shrugged his shoulders and told me to call travelocity to relocate me. It took two hours on the phone because the hotel kept refusing to call the manager stating they were "busy" or "away" (a different excuse each time such that even the travelocity rep was frustrated). Finally, they apparently told the travelocity rep that "we have a good room for him". When I pointed out it wasn't the one I paid for (and I had paid extra for it) I was told I should be grateful I am getting a room at all. Please don't treat your customers like garbage.