Stayed here overnite after I was assured by a customer service rep that they would provide induction coil , which was important for us as we wanted to cook a meal for our toddler who hadn't eaten the while day. Apparently that is against the hotel policy, and we shouldn't have been told that and that was communicated to us by completely imbecile staff!! The staff here could certainly benefit from courses in communication - rude, obnoxious, curt and totally lacking in compassion. And the manager in the morning who was equally curt and offered to waive the charge off like she was doing us a favour! One staff member, Bev, saved the day for us and it was because of her that my child was able to eat. Note to Hilton: promote people like Bev- if there are more people like her, I'll be inclined to come back and tip more.