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  • Spoke with Eric on the phone--told him I needed a flat tire repair which I had a tire hazard warranty purchased with a local dealership--That dealership is closed on Saturdays. I also explained to Eric I was calling because I had an appointment at NTB earlier in the day and upon my arrival they REFUSED to fix my tire with this warranty. Frustrating because before going to NTB (Bethel Park) I called the 800 # for the warranty company and was told I can choose any shop for the repair. Mr. Tire and Eric said they would be happy to fix my tire and honor my warranty service--I set an appointment with Eric for 5:30p., Saturday (same day I called). I arrived about 15 minutes early--they were busy in the shop, lots of cars, but I left Mr. Tire at 5:51p.!! In and out quickly! Eric and another counter person were behind the counter--happy, personable, professional--glad for the customers--unlike NTB--not busy, counter people standing around at NTB--whereas Eric and his other counter guy were non stop answering the phone, helping a technician find a certain size tire in their stock room as the computer/inventory indicated they had one for another customer, they were in and out of the bays helping the technicians and customers--Mr. Tire was outstanding customer service and good service in regards to my tire! I will go back-- I received a receipt to file my warranty claim as well as the nail that punctured my tire--total cost was a bit over $27! NTB could not be bothered! I paid Mr. Tire and they wished me Happy Holidays-- Excellent service! They also fixed the tire from the inside--not just a cheap plug that would not hold in the long run--properly fixed--from the inside of the tire--also received an itemized receipt--and tire rebalanced-- After a bad experience and wasted time at NTB--I was grateful for great,nice, & quick service--It was a long day, waking up at 7a. to a flat tire, AAA coming to get tire off and put spare on, making an appointment at NTB, showing up and losing an hour of time with NTB--told by NTB to go elsewhere--checked two other shops at 1:30 and was told too busy--Mr. Tire was happy to set an appointment, happy to see me upon arrival, happy to do their job at almost closing time on a Saturday--so the day was long but ended on a nice note thanks to Mr. Tire company & the awesome employees--Thank you.
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