| rev:text
| - So I am adding a 3rd update which, unless Yelp reinstates my review from 06/11/2014, will appear as only a 2nd review. I feel it is very important to warn other potential customers of the less than honorable actions by this company and their employees as well as point out that it is in line with the overall poor service that I originally received from them. So here's a review of what has happened in my interactions with this company since my original review.
I originally reviewed Priority Appliances (P.A.) on 06/11/2014. I was just recently clearing out some old archived emails and noticed that Maggie G (who I have discovered is a co-owner of P.A.) had commented on my original review on 07/21/2016. After reading Maggie G's comment I wrote an updated review which was posted on 08/20/2017. Shortly after posting that review I received a direct message from Maggie G accusing me of "continued harassment".
I'm not sure how writing a review and then providing an updated review after getting a comment from an owner is harassment.
Now, I'm sure this is confusing for some because my review from 06/11/2014 has mysteriously disappeared (as Jeremy noted in his recent comment on my updated review). I originally thought I had done something stupid like writing over my original review but it turns out that was not the case. I just discovered that shortly after posting an updated review on 08/20/2017 that my original review from 06/11/2014 was reported and removed for a supposed TOS Violation, over 3 years after my original review, and without any explanation of how it suddenly violated the TOS. If you go to "Reviews not currently recommended" you can see a review from Gary A on 06/11/2014 that was "removed for violation of TOS" - you might also notice a glowing review from a Maggie G from 01/28/2014. She also happens to be the same Maggie G who I mentioned earlier sent me a direct message accusing me of harassing their company.
So the timeline is:
I write a review of Priority Appliances on 06/11/2014.
Maggie G, a co-owner/employee responds from a personal account on 07/21/16.
On 08/20/17, just over a year after Maggie G commented on my original review I add an update to my review as a way to respond to the erroneous claims by Maggie G as well as to clarify details of my original experience.
Sometime between 08/20/2017 and 08/21/17 my original review is reported and removed for TOS Violation. Because it has been removed you also cannot see Maggie G's comment from 07/21/16. (I wonder who reported it...)
Also, on 08/21/17 I receive the following direct message from Maggie G: "Gary, have you done business within the past couple of years? I don't think so. We have completely redone our office staff and office procedures since your experience. Just because your home warranty experience was horrible, please don't totally apply the blame to Priority Appliances. We have guidelines from the Home Warranty companies to abide by and your experience was largely due to those guidelines. Perhaps your should make sure of those guidelines before you blame the service company. All that glitters is not gold."
I sent this response: "The issues I experienced were all the result of Priority Appliances. Once the work was assigned to another repair shop and everything started over I had a perfect experience with both the new repair shop and my home warranty company. You should really consider how much of a bad impression your company left on a person that they would still remember it so vividly 3 years later."
On 08/22/17 Maggie G responded: "Again, you should not be harrassing a company 3 years after. You don't know how much our company has improved over the past three years and the reviews have not been manufactured by our staff, but by legitimate happy customers. Please come to the office or call Jeff or Jeremy at 702-799-9394 if you with to discuss further."
08/23/17 I write this updated review and report Maggie G's review, messages to me, and account for TOS Violations including that those affiliated with a business should identify themselves on their accounts when contacting customers, which as of right now she does not; and she also wrote a review for her own company which is frowned upon by yelp, among other reasons.
Also, I cannot confirm at this time who reported my original review but seeing how poorly Maggie has conducted herself in her response to a bad review I would bet it all on her being the one who reported my review, but I'm not a betting man so I wrote this update instead.
p.s. I mentioned in my previous update about some of the more recent reviews appearing to be suspicious and possibly staged or manufactured seems even more likely now.
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