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  • Awful service. I've been a customer with AT&T for more than 15 years. I recently upgraded to a new phone through the Apple store because this location was out of stock on the phone I purchased the last time I upgraded. When I got my new phone through Apple, they told me I could mail in the old one or drop it off at an AT&T store. I chose the later as I live nearby, and it's more convenient than hunting down a box and trekking to the post office. I popped in yesterday afternoon and was "assisted" by Noel who was completely rude, condescending, and refused to accept my trade-in because "mixing inventory between retailers gets funky." The phone was leased through AT&T, AT&T will charge me for the phone if I don't return it, so why won't they accept it? I left the store, called 611 and told them about my experience, to which their response was that there is no reason why Noel and the store should not have accepted my trade-in. This store needs a visit from corporate and should provide better training to its employees, especially to reinforce the value of customer service.
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